When IT processes are not transparent, their measurability is not fully ensured, the connection of IT services and tools to business value creation is not visible, there is definitely need for developing measurable ITSM processes and to improve their efficiency.
To this end, the main elements of our services are:
- We map the relevant ITSM processes, identify gaps and bottlenecks that impair efficiency
- If necessary, we help in formulating goals to achieve the vision defined by strategy, or in planning the related measures
- If process efficieny needs improvement, it is important to set up a KPI structure and methodology of measurement to manage their business effects
Based on ITSM process efficiency examination, we formulate efficiency-enhancing measures and can supervise their introduction